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Frequently Asked Questions
Everything you need to know about buying certified loose gemstones from Jamsora — sourcing, certification, payments, shipping and our return policy. Can't find your answer? Contact our specialists.
General Questions
Jamsora is an online specialist in certified loose gemstones — rubies, sapphires, emeralds and rare collector stones — sourced directly and independently graded, so you can buy with confidence.
Every gemstone is ethically sourced from India. We work directly with cutters and suppliers rather than through layers of middlemen, which keeps our prices honest and our sourcing traceable.
Yes. We sell only 100% natural gemstones — we do not carry lab-created or synthetic stones. Any treatment a stone has undergone, such as heat treatment, is disclosed and verified on its certificate.
Jamsora operates online only, so we don't have a walk-in showroom. Every listing includes detailed photography (and video for many stones), full measurements, and an independent certificate so you can evaluate a gemstone thoroughly before you buy.
You can reach our gemstone specialists any time via our Contact page — we typically respond within 24 hours.
Product Questions
Our collection spans precious stones like rubies, sapphires and emeralds, semi-precious stones such as aquamarine, amethyst and peridot, and rarer collector stones including alexandrite, hessonite and cat's eye.
We specialize exclusively in loose, certified gemstones — not finished jewelry — so you're free to have each stone set by a jeweler of your choice.
Some gemstones undergo standard trade treatments, such as heat treatment, to improve clarity or color. Any treatment is always disclosed and verified on the stone's independent lab certificate, so there are no surprises.
Yes, virtually every gemstone we sell ships with an independent certificate from a recognized laboratory — GIA, GRS, IGI or AIGS — confirming its authenticity, origin and treatment.
Every listing is photographed in high resolution, with video available for many stones, and lists precise carat weight, measurements and color. What you see is the individual, specific stone you'll receive — not a stock or representative image.
Many custom requests can be accommodated depending on current inventory. Reach out to our specialists through the Contact page with what you're looking for, and we'll help you find or source it.
Order, Payment & Shipping
We accept Razorpay (including UPI), Stripe, PayPal, direct bank transfer, and cash on delivery in eligible regions.
Yes. All payments are processed through encrypted, PCI-compliant gateways — Razorpay, Stripe and PayPal — and Jamsora never sees or stores your full card details.
Yes, we ship to more than 80 countries worldwide. International shipments may be subject to import duties and customs fees charged by the destination country.
Every order is shipped fully insured at no extra cost, via trusted carriers with tracked, signature-required delivery.
Standard domestic (U.S.) delivery takes 5–8 business days and is free; expedited delivery takes 2–3 business days for a surcharge. International delivery times vary by destination.
Yes. Once your order ships, you'll receive a tracking number by email so you can follow its journey to your door.
Returns, Warranty & Policies
We do not accept returns or offer refunds for change of mind. Because every gemstone we sell is a unique, natural stone, all sales are final once an order has shipped — so we encourage you to review each listing's photos, video and certificate carefully before buying.
No. Once an order has shipped, we're unable to accept returns or exchanges for change of mind, incorrect selection, or personal preference.
This is the one exception to our no-returns policy. Contact us within 3 business days of receiving your tracking confirmation, and once we verify the issue we'll arrange a repair, replacement, or refund at no cost to you.
Sign in to your account and submit a request under Returns, or contact our specialists directly with your order number and a description of the issue.
Once we've verified a damage, loss, or mismatch claim, your refund is issued to your original payment method within 3 business days.
We only collect the information needed to process your order and never sell your data. Full details are in our Privacy Policy.
