Refund Policy

Jamsora does not accept returns or offer refunds for change of mind. Because every gemstone we sell is a unique, natural stone, all sales are final once an order has shipped. Please review each listing's photography, video, measurements and lab certificate carefully — and reach out to our specialists with any questions — before completing your purchase.

All Sales Are Final

We do not offer returns, exchanges or refunds for change of mind, incorrect selection, or personal preference once an order has shipped. This applies to every item in our catalog, including gemstones purchased individually or as part of a larger order.

Damaged, Lost, or Certificate-Mismatched Orders

The only exception to our no-returns policy: if your order arrives damaged, is lost in transit, or does not match the description on its independent lab certificate, contact us within 3 business days of receiving your tracking confirmation. Once we verify the claim, we will arrange a repair, replacement, or refund at no cost to you.

How to File a Claim

To file a damage, loss, or mismatch claim, sign in to your account and submit a request under Returns, or contact our specialists directly through our Contact page with your order number and a description of the issue.

Refund Processing

Where a claim is approved, refunds are issued to your original payment method within 3 business days of our confirming the issue.